Frequently Asked Questions​

yes, we do, for the details kindly send us a message and our team will share the information with you.

yes, we do, for the details please check our shipping policy.

Yes, you may cancel your order within 24 hours after placing the order. After 24 hours you can’t cancel your order. For more details kindly check our refund policy.

No, we don’t offer refunds due to the custom nature of the product. But we will send you a replacement if you would received a damaged product.

Yes, you may get it, please contact us & share your requirement with us.

Yes, we will send you a preview file for the approval, once you approve then only we proceed to the next step and you have to revert us within 48 hours.

Yes, you may do that, for reference please check our human & pet artwork.

Yes we may remove or add anything in the reference picture.

First of all, we will try to try to improve the quality of the reference picture and if we wouldn’t able to fix it then we will notify you about this and you have to send us another good-quality picture of your pet.

You may put your pet name, a different background color, the eye color of your pet, a special message for your pet that you want to add to the artwork, etc.

No, we can’t, if you want us to draw in a different pose then you have to send us another picture in the same pose you want.

We offer unlimited revisions for the artwork. And you don’t need to pay anything extra for the revisions.

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